Returns and Exchanges

Our items are made to order, and Fourthwall, the merchant of record for our shop, handles returns and replacements. Fourthwall's returns policy, updated July 31, 2026, says it does not accept returns for buyer's remorse or sizing preference. Returns and replacements are available when there is a verified quality or fulfillment issue, such as a damaged item, a defective print, or a wrong size shipped by the production partner.

If your item arrives damaged, with a defective print, or as the wrong size or product, the policy gives you a clear path. Fourthwall's policy says to:

• Contact the shop's support within 30 days of the delivery date.
• Include your order number.
• Provide clear photos of the damage or defect. Photos are required for all quality issue reports.
• For a wrong size shipped, photograph the size label.

Fourthwall then reviews the claim and coordinates with the production partner. If the claim is approved, the production partner ships a replacement at no cost. Keep the item and its packaging until you hear back.

If you are not sure where to start, send a note through our contact form with your order number, and keep your photos ready.

Fourthwall's policy is plain about this. Because products are made to order, it does not accept returns for buyer's remorse or sizing preference. A buyer who ordered a medium and later wants a large is not eligible for an exchange, since the shirt was made to the selection placed.

Size exchanges are only available if the wrong size was shipped by the production partner. That is a fulfillment error, and it goes through the damaged-or-wrong process above.

Buyers in the European Union, European Economic Area or United Kingdom may have statutory withdrawal rights. Fourthwall's Terms of Service describe a general 14-day withdrawal period for eligible physical goods after the consumer receives them, with exceptions that include goods made to the consumer's specifications or clearly personalized.

Fourthwall's page on cancel, refund, exchange and return, updated September 30, 2026, says it accepts returns within 30 days only for defective products covered by a supplier warranty, and that returns of non-defective items are not automatically accepted, apart from what statutory EU, UK or EEA rules require. For a defective product that qualifies, the purchase price is refunded and return costs are covered.

Cancelling an order is a separate matter, and it is time sensitive. Fourthwall's cancellation and refund page, also updated September 30, 2026, lists a customer cancellation window of 1 hour for on-demand products. A cancellation stops production or shipping when that is still possible, so if you need to cancel, act quickly.

Because sizing preference is not a reason for a return, the size guide is worth a minute. Each product page on our shop has its own size guide with garment measurements, since sizes differ from one garment to the next.

Fourthwall's suggestion is to compare those measurements with a similar item you already own, measured at home. The size guide defines the measurements this way:

• Length: from the base of the collar at the highest shoulder point to the bottom edge.
• Width: from one side seam under the sleeve across to the opposite side seam.
• Sleeve length: from the middle of the back collar, along the shoulder seam, to the end of the sleeve cuff.

So, lay your favorite shirt flat, measure its length and width, and compare them with the chart for the shirt you want. Fourthwall's suppliers provide these measurements and warn that there may be a discrepancy of up to 2 inches (5 cm), so leave some room for that.

This page summarizes Fourthwall's published policy and does not replace it. For the complete wording, read Fourthwall's returns, refunds and quality issues page and its explanation of the difference between cancel, refund, exchange and return. For delivery questions, see our shipping page.

If your situation does not fit the steps above, or you cannot tell where to send a claim, use the contact form. Include your order number and a short description of the problem. You can also return to the home page, browse the stories, or read about We Dig Skulls.