Support

Comprehensive Customer Support

At We Dig Skulls, we’re committed to providing exceptional support for every customer who shares our passion for distinctive skull and skeleton designs. Our Houston-based team understands the cultural significance and artistic value of our products, and we’re here to help you with everything from sizing questions to the stories behind our designs.

Contact Information

Primary Support Channels

Email: support@wedigskulls.com
Response Time: Within 24-48 hours during business days
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM CST
Weekend Support: Limited support on weekends for urgent matters

Specialized Support Lines

Order Issues: support@wedigskulls.com – For shipping, tracking, and order modifications
Returns/Exchanges: support@wedigskulls.com – For product returns and exchange requests
Technical Support: support@wedigskulls.com – For website issues and account problems
Custom Designs: support@wedigskulls.com – For personalized design requests and consultations

Alternative Contact Methods

Contact Form: Available on our website for detailed inquiries
Social Media: Facebook (@WeDigSkulls) for general questions and community support

What We Can Help You With

Product and Design Support

Sizing and Fit Guidance

Detailed size charts and measurement guides
Fit recommendations based on our experience with different body types
Comparison guidance between different product lines
Special sizing considerations for our skull and skeleton designs

Design and Artwork Questions

Cultural significance and history behind our designs
Inspiration sources from Mexican Día de los Muertos traditions
Metal iconography and alternative culture influences
Custom design possibilities and personalization options
Color variations and design modifications

Product Care and Maintenance

Washing and care instructions for different materials
How to preserve print quality and design integrity
Storage recommendations for seasonal items
Repair suggestions for minor wear and tear

Order and Account Support

Order Management

Order status and tracking information
Shipping address changes (before processing)
Order modifications and cancellations
Rush order requests and expedited shipping options
Bulk order discounts and wholesale inquiries

Account Assistance

Account creation and login issues
Password resets and security questions
Order history access and reorder assistance
Wishlist management and saved items
Email preference updates and newsletter subscriptions

Payment and Billing

Payment method updates and changes
Billing address corrections
Failed payment troubleshooting
Refund status and processing timeframes
Tax questions and exemption certificates

Technical and Website Support

Website Navigation

Product search and filtering assistance
Mobile website optimization and functionality
Browser compatibility issues
Accessibility features and accommodations

Account Technical Issues

Login problems and authentication errors
Shopping cart and checkout difficulties
Email delivery and spam folder issues
Mobile app functionality (if applicable)

Quality Assurance and Product Issues

Product Quality Standards

We partner with Printful to ensure every We Dig Skulls item meets our high standards for quality and craftsmanship. Our products undergo quality checks at multiple stages:

Pre-Production Quality Control

Design file verification and color accuracy
Material quality inspection
Print test runs for new designs
Size and fit validation

Post-Production Inspection

Final product quality review
Print clarity and color accuracy check
Material and construction inspection
Packaging quality assurance

Reporting Quality Issues

If you receive a product that doesn’t meet our standards, we want to make it right immediately:

Required Information for Quality Claims

Order number and item details
Clear photos of the issue or defect
Description of the problem
Timeline: Must be reported within 30 days of delivery

Common Quality Issues We Address

Printing defects or color inconsistencies
Material flaws or construction problems
Sizing discrepancies from stated measurements
Shipping damage or packaging issues
Missing items or incorrect products

Our Quality Guarantee

Errors on our part are resolved at no cost to you
Replacement items are expedited when possible
Full refunds available for unresolvable quality issues
Quality feedback helps us improve future products

Custom Design Services

Personalization Options

We offer various customization services for customers seeking unique skull and skeleton designs:

Available Customization Types

Text additions to existing designs
Color modifications and variations
Size adjustments for special applications
Combination designs using multiple elements
Cultural adaptations respecting traditional significance

Custom Design Process

Initial consultation to understand your vision
Design concept development and review
Cultural appropriateness verification
Technical feasibility assessment
Pricing and timeline confirmation
Production and quality assurance
Delivery and satisfaction follow-up

Custom Design Pricing

Basic text additions: Starting at $[price]
Color modifications: Starting at $[price]
Original design creation: Custom quote based on complexity
Rush custom orders: Additional fees apply
Bulk custom orders: Volume discounts available

Cultural Consultation Services

Given our respect for the cultural significance of skull imagery, we offer consultation services:

Cultural Sensitivity Review

Appropriate use of Día de los Muertos imagery
Respectful incorporation of traditional elements
Educational information about design origins
Guidance on cultural appreciation vs. appropriation

Educational Resources

Background information on skull symbolism across cultures
Historical context for our design inspirations
Proper care and display of culturally significant items
Community engagement and cultural celebration ideas

Shipping and Delivery Support

Order Tracking and Updates

Real-Time Order Status

Order confirmation and processing notifications
Production status updates for made-to-order items
Shipping confirmation with tracking information
Delivery confirmation and follow-up

Tracking Assistance

Help interpreting tracking information
Delivery delay explanations and solutions
Address correction for undeliverable packages
Coordination with shipping carriers for problem resolution

Delivery Issues Resolution

Common Delivery Problems

Package marked delivered but not received
Delivery to the wrong address or neighbor
Damaged packages or weather-related issues
Signature requirements and delivery preferences
International shipping complications (future expansion)

Our Delivery Guarantee

Investigation of lost or stolen packages
Replacement shipments for confirmed delivery issues
Coordination with carriers for insurance claims
Alternative delivery arrangements when possible

Returns and Exchange Support

Return Process Guidance

Our support team guides you through every step of the return process:

Return Eligibility Assessment

Review of return policy terms and conditions
Quality issue vs. buyer’s remorse determination
Timeline verification (within 30 days of delivery)
Condition requirements for returnable items

Return Shipping Assistance

Return shipping label generation and instructions
Packaging guidelines to ensure safe return transit
Return tracking and confirmation notifications
Processing timeline expectations and updates

Exchange Coordination

Size Exchange Process

Size comparison and fit recommendations
Exchange request evaluation and approval
Coordination of return and replacement shipments
Exchange processing fees and policies

Product Exchange Options

Design changes and alternative product selections
Color variations and style modifications
Credit applications for price differences
Exchange timeline and shipping coordination

Frequently Asked Questions

Product and Design FAQs

What makes We Dig Skulls designs unique?

Our designs blend cultural respect with modern style, drawing inspiration from Mexican Día de los Muertos traditions, metal iconography, and global skull symbolism while maintaining authentic artistic integrity.

Are your designs culturally appropriate?

Yes, we work with cultural consultants and maintain deep respect for the traditions that inspire our designs. We focus on appreciation and education rather than appropriation.

Can I request a custom design?

Absolutely! We offer various levels of customization, from simple text additions to completely original designs created in collaboration with our artists.

Ordering and Shipping FAQs

How long does processing take?

Most orders process within 2-5 business days. Custom items may require additional time depending on complexity.

Do you ship internationally?

Currently, we ship within the continental United States only, but we’re planning international expansion in the future.

Can I change my order after placing it?

Order modifications are possible within a limited window before production begins. Contact us immediately for the best chance of making changes.

Quality and Care FAQs

How should I care for my We Dig Skulls items?

Care instructions vary by product type and material. Check the product description and included care labels, or contact us for specific guidance.

What if my item doesn’t fit properly?

We provide detailed size charts and fit guidance. If you receive an item that doesn’t fit as expected, contact us within 30 days to discuss exchange options.

Are your products made sustainably?

We partner with Printful, which uses on-demand production to minimize waste and employs sustainable practices in manufacturing and shipping.

Escalation and Advanced Support

When to Escalate Your Issue

Complex Problems Requiring Escalation

Multiple failed resolution attempts
Legal or regulatory concerns
Accessibility accommodation requests
Cultural sensitivity issues or concerns
Large order or wholesale inquiries

Executive Support Contact

For complex issues requiring senior attention:

Executive Support: support@wedigskulls.com
Response Time: Within 48 hours for escalated matters
Available For: Unresolved issues, special circumstances, partnership inquiries

Social Media Support

Facebook: Quick responses for general questions
Instagram: Visual support for styling and outfit inspiration
Community forums: Peer-to-peer support and design discussions

Customer Community Resources

Styling guides and outfit inspiration
Customer photo galleries and reviews
Cultural education and design history
Care tips and maintenance advice from other customers

Continuous Improvement

Feedback and Suggestions

We value your input in improving our products and services:

How to Share Feedback

Product reviews and ratings on our website
Email feedback to support@wedigskulls.com
Social media comments and direct messages
Post-purchase satisfaction surveys

Types of Feedback We Welcome

Product quality and design suggestions
Website usability and functionality improvements
Customer service experience feedback
New product ideas and design concepts
Cultural education and sensitivity suggestions

Support Quality Assurance

Our Support Standards

First response within 24-48 hours
Resolution-focused approach with clear timelines
Cultural sensitivity and respect in all interactions
Proactive communication throughout issue resolution
Follow-up to ensure complete satisfaction

Continuous Training

Our support team regularly trains on:

Product knowledge and cultural significance
Customer service best practices
Cultural sensitivity and appropriate language
Technical systems and process improvements
Quality standards and resolution procedures

Contact Us Today

Whether you have a simple question about sizing or need detailed information about the cultural significance of our designs, our support team is here to help. We’re passionate about skull and skeleton artistry, and we love sharing that knowledge with our customers.

Ready to Get Started?

Browse our comprehensive FAQ section
Email us at support@wedigskulls.com with specific questions
Connect with us on social media for community support

Remember, at We Dig Skulls, you’re not just a customer. You’re part of a community that celebrates distinctive style, cultural appreciation, and fearless self-expression. We’re here to support your journey every step of the way.