Shipping

Shipping Information & Delivery

At We Dig Skulls, we partner with Printful to ensure your skull and skeleton designs are carefully crafted and delivered to you with the quality and attention to detail you deserve. Every item is made to order, which means your product is created specifically for you after you place your order.

Current Shipping Coverage

Where We Ship

Continental United States: Full shipping coverage available

All 48 contiguous states supported
Reliable delivery through major shipping carriers
Multiple shipping speed options available

Future Expansion Plans:

Alaska and Hawaii shipping coming soon
International shipping planned for future expansion
Canada and European markets under consideration
Stay connected for updates on new shipping zones

Why Continental US Only (For Now)

As a Houston-based business focused on cultural respect and quality, we’re starting with continental US shipping to:

Ensure consistent delivery experiences for our customers
Maintain quality control and customer service standards
Build our reputation before expanding internationally
Comply with all applicable shipping and customs regulations

Production and Fulfillment Timeline

Made-to-Order Process

Every We Dig Skulls item goes through our quality-focused production process:

Order Processing: 0-1 business days

Order verification and payment confirmation
Design file preparation and quality review
Cultural appropriateness verification for custom orders
Production queue assignment

Fulfillment Time: 2-5 business days

Product creation and printing
Quality control inspection
Packaging and preparation for shipment
May extend during peak seasons or high-demand periods

Total Timeline: Orders typically complete production and ship within 2-6 business days of placement.

Production Schedule

Standard Processing: 2-5 business days for most items
Custom Orders: 5-10 business days depending on complexity
Peak Season Delays: Holiday periods may extend processing times
Rush Orders: Limited availability with additional fees

Shipping Options and Delivery Times

Standard Shipping Options

Flat Rate Standard Shipping

Delivery Time: 3-4 business days after fulfillment
Coverage: All continental US addresses
Tracking: Full tracking information provided
Cost: Calculated based on order size and destination

Standard Shipping with CO2 Offsetting

Delivery Time: 3-4 business days after fulfillment
Environmental Benefit: Carbon footprint offset included
Same Reliability: Identical service with environmental consciousness
Cost: Minimal additional fee for offset contribution

Express Shipping (Where Available)

Delivery Time: 1-3 business days after fulfillment
Availability: Limited to select locations
Premium Service: Fastest available delivery option
Cost: Premium pricing for expedited service

Total Delivery Timeline Examples

Standard Order Timeline:

Order Placed: Day 1
Production: Days 2-5
Shipping: Days 6-9
Total: 5-9 business days from order to delivery

Express Order Timeline:

Order Placed: Day 1
Production: Days 2-5
Express Shipping: Days 6-7
Total: 5-7 business days from order to delivery

Shipping Costs and Calculation

How Shipping Costs Are Determined

Shipping rates are calculated based on:

Package Size and Weight: Larger orders may qualify for better rates
Delivery Address: Distance from fulfillment center affects cost
Shipping Speed: Express options carry premium pricing
Order Value: Some orders may qualify for shipping discounts

Viewing Shipping Costs

At Checkout: Exact shipping costs displayed before payment
Multiple Options: Compare different shipping speeds and costs
No Surprises: All shipping costs shown upfront
Shipping Calculator: Available for pre-purchase estimation

Shipping Promotions

Free Shipping Thresholds: Minimum order amounts may qualify
Seasonal Promotions: Holiday and special event shipping deals
Newsletter Subscribers: Exclusive shipping discounts available
Bulk Orders: Volume shipping discounts for large orders

Order Tracking and Communication

Tracking Your Order

Order Confirmation

Immediate email confirmation with order details
Estimated production and shipping timeline
Order number for tracking and customer service reference

Production Updates

Notification when your order enters production
Quality control completion confirmation
Packaging and shipping preparation alerts

Shipping Notification

Email with tracking number when order ships
Carrier information and estimated delivery date
Direct links to carrier tracking pages

Delivery Confirmation

Notification when package is delivered
Follow-up for customer satisfaction feedback

Tracking Information Access

Email Notifications: Automatic updates at each stage
Account Dashboard: Real-time status for registered customers
Customer Service: Support team can provide detailed updates
Carrier Websites: Direct tracking through shipping carrier portals

Delivery Process and Address Requirements

Delivery Standards

All We Dig Skulls orders are delivered by professional shipping carriers:

Signature Requirements: May apply for high-value orders
Safe Delivery: Packages left in secure locations when possible
Delivery Attempts: Multiple attempts made for unsuccessful deliveries
Carrier Communication: Direct contact available for delivery coordination

Address Accuracy Requirements

Critical for Successful Delivery:

Complete street address with apartment/unit numbers
Correct city, state, and ZIP code
Recipient name matching delivery location
Phone number recommended for delivery coordination

Address Verification:

Double-check all address information before completing checkout
Ensure address format meets carrier requirements
Verify spelling of street names and city names
Include any special delivery instructions in appropriate fields

Delivery Issues and Resolution

Common Delivery Problems

Incorrect Address Issues

If you provide an insufficient or incorrect shipping address:

Package will be returned to fulfillment facility after delivery attempts
You’ll receive notification of the address problem
Reshipment costs are your responsibility
Correct address must be provided for reshipment

Unclaimed Package Policy

Packages that go unclaimed at delivery location:

Returned to fulfillment facility after carrier delivery attempts
You’re responsible for reshipment costs
Items held for 30 days for reshipment coordination
Items donated to charity if unclaimed after 30 days

Lost or Stolen Packages

If your package shows delivered but you haven’t received it:

Check with all household members and neighbors
Look around delivery location for secure placement
Contact the shipping carrier directly
Wait an additional 5 business days beyond estimated delivery
Contact our support team if still not received after waiting period

Package Investigation Process

New Printful Policy (January 2025):

Must wait an additional 5 days beyond estimated delivery date
Investigation or replacement only begins after this waiting period
Helps account for common carrier delays and processing variations
Ensures thorough search before replacement production

What We Need for Lost Package Claims:

Order number and tracking information
Confirmation that you’ve checked with neighbors and household
Verification that you’ve waited the required additional 5 days
Statement that package was not received despite carrier showing delivery

Shipping Restrictions and Limitations

Current Shipping Restrictions

Geographic Limitations: Continental US only at this time
Address Types: No delivery to PO Boxes for certain items
Military Addresses: APO/FPO addresses evaluated case-by-case
Commercial Addresses: Business deliveries available with proper addressing

Product-Specific Shipping

Standard Items: All apparel and accessories ship normally
Custom Orders: May require additional processing time
Bulk Orders: Large orders may use different carriers or methods
Fragile Items: Special packaging and handling for delicate products

Seasonal Considerations

Holiday Delays: Peak seasons may extend all timeframes
Weather Events: Natural disasters and severe weather may cause delays
Carrier Capacity: High-volume periods may limit Express shipping availability
International Events: Global situations may affect supply chains

International Shipping (Future Plans)

Planned International Expansion

While we currently ship only within the continental United States, we’re planning expansion to serve customers who appreciate distinctive skull and skeleton designs worldwide.

Target Markets for Future Expansion:

Canada: Similar cultural appreciation and logistics feasibility
Europe: Strong market for alternative and cultural designs
Australia/New Zealand: Growing interest in skull and skeleton imagery
Mexico: Cultural connection to Día de los Muertos traditions

International Shipping Considerations:

Customs duties and taxes will be customer responsibility
Extended delivery times for international shipping
Currency conversion and international payment processing
Compliance with international import/export regulations

Stay Informed About Expansion

Email Newsletter: First notification of new shipping zones
Social Media: Regular updates on expansion progress
Website Announcements: Prominent notices when new areas become available
Customer Requests: Contact us to express interest in your location

Customer Support for Shipping

When to Contact Support

Before Your Order Ships:

Need to change shipping address
Want to modify shipping speed
Have questions about delivery timeline
Need to cancel or modify order

After Your Order Ships:

Package tracking shows concerning delays
Delivery attempt issues or problems
Need to coordinate special delivery requirements
Package shows delivered but not received (after waiting 5 additional days)

Shipping Support Contact

Email: support@wedigskulls.com
Subject Line: “Shipping Question – [Order Number]”
Include: Order number, tracking number, and detailed description
Response Time: Within 24-48 hours during business days

What Our Support Team Can Help With

Order Status Updates: Real-time information about your order progress
Address Corrections: Limited ability to change addresses before shipping
Carrier Coordination: Assistance with delivery scheduling and special requirements
Problem Resolution: Help with lost, damaged, or delayed packages
Reshipment Processing: Coordination of replacement orders when necessary

Shipping Best Practices

For Successful Delivery

Before Ordering:

Verify your shipping address is complete and accurate
Consider delivery timing for your availability
Choose appropriate shipping speed for your needs
Provide phone number for carrier communication

After Ordering:

Monitor tracking information regularly
Be available during estimated delivery window
Coordinate with household members about expected deliveries
Contact us immediately with any concerns or issues

Reducing Delivery Problems

Use Work Addresses: If home delivery is problematic
Coordinate with Neighbors: For package acceptance if needed
Special Instructions: Include any helpful delivery notes
Carrier Preferences: Some carriers offer delivery preferences you can set

Environmental Commitment

Sustainable Shipping Practices

We’re committed to reducing our environmental impact through:

Made-to-Order Production: Eliminates waste from overproduction
CO2 Offset Shipping: Carbon-neutral delivery options available
Efficient Packaging: Right-sized packaging to reduce waste
Local Fulfillment: Strategic fulfillment centers reduce shipping distances

Carbon Offset Options

Standard CO2 Offset Shipping: Small additional fee offsets carbon footprint
Environmental Impact: Contributes to verified carbon reduction projects
Customer Choice: Optional for environmentally conscious customers
Transparency: Clear information about offset programs and impact

Questions About Shipping?

Our support team is here to help with any shipping questions or concerns. Contact us at support@wedigskulls.com, and we’ll provide the information you need to ensure your We Dig Skulls order arrives safely and on time.

Remember, every We Dig Skulls item is made specifically for you, which means it’s worth the wait for the quality and cultural authenticity you expect from our skull and skeleton designs.