Returns

We Dig Skulls Return Policy

Effective Date: July 23, 2022
Last Updated: July 23, 2025

At We Dig Skulls, we partner with Printful for fulfillment to ensure you receive high-quality, carefully crafted skull and skeleton designs. Because each item is made to order specifically for you, our return policy follows strict guidelines to maintain fairness and sustainability in our production process.

Important Return Policy Overview

What We DO Accept Returns For

Manufacturing Defects and Errors (Our Responsibility)

Misprinted designs or incorrect artwork
Damaged items received due to shipping or handling
Defective products with material or construction flaws
Wrong items shipped (different design, size, or product type)
Significant color variations from what was ordered

Critical Timeline: All claims for damaged, defective, or misprinted items must be submitted within 30 days after receiving your product.

What We DO NOT Accept Returns For

Customer Decision Changes

Buyer’s remorse or change of mind after ordering
Wrong size ordered due to not checking size charts
Wrong color or design selected during checkout
Personal preference changes after seeing the product
Gifts that recipients don’t prefer

Why No Returns for Customer Changes Since every We Dig Skulls item is made to order specifically for each customer, we cannot accept returns for buyer’s remorse or ordering errors. This made-to-order approach allows us to:

Minimize waste and environmental impact
Keep costs reasonable for all customers
Ensure fresh, quality production for every order
Maintain our commitment to sustainable practices

Qualifying Issues and Claims Process

Manufacturing Defects We Cover

Print Quality Issues

Blurry, smudged, or unclear design printing
Incorrect colors that significantly differ from design
Missing design elements or incomplete printing
Poor print placement or alignment errors
Ink bleeding or quality inconsistencies

Product Defects

Material flaws or fabric defects
Construction problems (seams, stitching, etc.)
Sizing that doesn’t match stated specifications
Damaged items due to production issues

Shipping and Handling Damage

Items damaged during shipping or packaging
Torn packaging resulting in product damage
Missing items from complete orders
Wrong products shipped to your address

Required Documentation for Claims

Photographic Evidence Required When submitting a claim, you must provide:

Clear, well-lit photos of the defective or damaged item
Close-up images showing specific problems or defects
Photos of packaging if shipping damage is suspected
Images comparing received item to what was ordered (if applicable)

Order Information Needed

Order number and purchase date
Specific item(s) affected by the issue
Detailed description of the problem
Your preferred resolution (replacement or refund)

Claims Submission Process

Step 1: Document the Issue

Take clear photographs of any defects, damage, or errors within 30 days of receiving your order. Keep all original packaging until the issue is resolved.

Step 2: Submit Your Claim

Email: support@wedigskulls.com with “Quality Issue Claim” in subject line Include:

Order number and item details
Clear photos of the problem
Description of what’s wrong
Your preferred resolution

Response Time: We’ll review your claim within 24-48 hours during business days.

Step 3: Claim Review and Authorization

Our team will:

Verify the issue qualifies under our return policy
Approve legitimate manufacturing defects and errors
Provide return authorization and shipping instructions
Arrange replacement production or refund processing

Step 4: Return Shipping (If Required)

Return Address: All returns must go to the designated Printful facility
Shipping Costs: We provide prepaid return labels for approved claims
Packaging: Securely package items to prevent additional damage
Tracking: Keep return tracking information for your records

Lost Package Claims

Timeline for Lost Packages

Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.

Lost Package Process

Check tracking information thoroughly for delivery attempts
Contact your local post office or delivery service
Check with neighbors and household members
Wait 48-72 hours for potential delayed delivery
Submit lost package claim if still not received

What We Need for Lost Package Claims

Order number and tracking information
Confirmation that you checked with carrier and neighbors
Verification of correct shipping address
Statement that package was not received

Wrong Address and Unclaimed Returns

Customer Address Errors

If you provide an insufficient or incorrect shipping address:

Package will be returned to our fulfillment facility
We’ll notify you of the address issue
Reshipment costs are your responsibility
You must provide the correct address for reshipment
No refund issued for customer address errors

Unclaimed Package Policy

Packages that go unclaimed at delivery:

Are returned to our facility after carrier attempts
Reshipment costs are your responsibility
We’ll hold items for 30 days for reshipment coordination
Items are donated to charity if unclaimed after 30 days
No refunds available for packages you fail to claim

Account Registration Benefits

If you don’t have a registered account with billing information:

Unclaimed returns won’t be available for reshipment
Items will be donated to charity at your cost
No refunds will be issued for unregistered customer returns
We strongly recommend creating an account for purchase protection

Special Circumstances and Exceptions

Brazilian Customer Rights

Customers residing in Brazil have special consumer protection rights:

7 consecutive days to return items due to buyer’s remorse
Must contact customer service within 7 days of receiving item
Must provide photo of unused, undamaged product
Return undergoes evaluation to verify no use or damage
Partial use or damage disqualifies the return
This exception applies only to Brazilian residents

Health and Hygiene Items

Certain items cannot be returned for health protection reasons:

Non-Returnable for Health Safety

Face masks and facial coverings (cannot be returned once opened)
Any sealed hygiene products that have been opened
Items with hygiene-related packaging that’s been broken

EU Consumer Rights Notice According to Article 16(c) and (e) of EU Directive 2011/83/EU, we reserve the right to refuse returns for:

Goods made to customer specifications or clearly personalized
Sealed goods unsuitable for return due to health protection or hygiene reasons

Resolution Options

For Approved Claims

Replacement Items

New product manufactured and shipped at no cost
Expedited processing when possible
Full tracking information provided
Same design and specifications unless you request changes

Full Refunds

Complete refund to original payment method
Processing time: 5-10 business days
Includes original shipping costs for our errors
Email confirmation when refund is processed

Store Credit

Available in certain circumstances
Applied to your account for future purchases
No expiration date on store credit
Can be used for any products in our catalog

Timeline Summary

Issue Type	Reporting Deadline	Processing Time
Manufacturing Defects	30 days from delivery	2-5 business days
Lost Packages	30 days from estimated delivery	3-7 business days
Wrong Address Returns	No deadline (customer pays reshipment)	2-3 business days
Unclaimed Packages	30 days held at facility	Donated after 30 days

Important Reminders

Before You Order

Check size charts carefully – we cannot accept returns for wrong sizes you ordered
Verify your shipping address – address errors result in reshipment costs
Review your design selection – made-to-order items cannot be returned for preference changes
Understand our cultural designs – ask questions about cultural significance before ordering

Quality Commitment

While we cannot accept returns for customer ordering errors, we absolutely stand behind the quality of every We Dig Skulls product. Manufacturing defects, printing errors, and shipping damage are fully covered under our policy.

Sustainable Practices

Our strict return policy supports sustainable, made-to-order production that reduces waste and environmental impact while keeping costs fair for all customers who share our passion for distinctive skull and skeleton designs.

Contact Information

Returns and Claims

Email: support@wedigskulls.com
Subject Line: “Quality Issue Claim – [Order Number]”
Response Time: 24-48 hours during business days
Include: Order number, photos, and detailed description

General Questions

Email: support@wedigskulls.com
Live Chat: Available on website during business hours

Legal and Policy Questions

Email: support@wedigskulls.com
Subject Line: “Return Policy Question”

Chargeback and Dispute Policy

Our Position on Chargebacks

We Dig Skulls maintains a fair and clearly stated return policy that covers all legitimate product issues. Chargebacks filed against our stated return policy will be contested with full documentation.

When We Contest Chargebacks

We will provide evidence to dispute chargebacks for:

Buyer’s remorse or preference changes (not covered under our policy)
Wrong size or color ordered by customer
Claims filed outside the 30-day window without valid reason
Insufficient or false documentation provided
Customers who received and kept products without reporting legitimate issues

Proper Dispute Resolution

Instead of filing a chargeback, please:

Contact our support team at support@wedigskulls.com
Provide required documentation for legitimate claims
Work with us directly to resolve any product issues
Follow our established return process for covered problems

Documentation We Maintain

For chargeback protection, we keep detailed records of:

All customer communications and support interactions
Product quality standards and manufacturing processes
Shipping confirmations and delivery tracking
Return policy acknowledgments and order confirmations
Photographic evidence and quality assessments

Note: Chargebacks cost both merchants and customers additional fees. We prefer to resolve all issues directly through our support process, which is faster and more effective for everyone involved.

Policy Governance

This return policy is governed by English language interpretation, regardless of any translations made for any purpose whatsoever. The policy complies with applicable consumer protection laws while maintaining the operational requirements of our made-to-order business model.

Remember: Every We Dig Skulls item is crafted specifically for you. While this means we cannot accept returns for ordering mistakes or preference changes, it also ensures you receive a fresh, high-quality product made with care and attention to cultural significance and artistic integrity.